Working with Microsoft Dynamics CRM 4.0 (Book, 2008) [WorldCat.org]
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Working with Microsoft Dynamics CRM 4.0

Author: Jim Steger; Mike Snyder
Publisher: Redmond, Wash. : Microsoft Press, ©2008.
Edition/Format:   Print book : English : 2nd edView all editions and formats
Summary:
Describes the features and functions of Microsoft CRM, covering such topics as managing information access, creating custom reports, integrating Microsoft CRM with other applications, and automating business processes.
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Document Type: Book
All Authors / Contributors: Jim Steger; Mike Snyder
ISBN: 9780735623781 0735623783
OCLC Number: 166367570
Notes: In earlier edition, Mike Snyder's name appears as first author.
Includes index.
Description: xxi, 615 pages : illustrations ; 23 cm
Contents: Introduction --
Overview and Setup --
1. Microsoft Dynamics CRM 4.0 Overview --
2. Setup and Common Tasks --
3. Managing Security and Information Access --
Customization --
4. Entity Customization: Concepts and Attributes --
5. Entity Customization: Forms and Views --
6. Entity Customization: Relationships, Custom Entities, and Site Map --
7. Reporting and Analysis --
8. Workflow --
Extending Microsoft Dynamics CRM --
9. Microsoft Dynamics CRM 4.0 SDK --
10. Form Scripting and Extensions.
Responsibility: Jim Steger, Mike Snyder.

Abstract:

Describes the features and functions of Microsoft CRM, covering such topics as managing information access, creating custom reports, integrating Microsoft CRM with other applications, and automating business processes.

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